Staff member for support

Would you like an interesting job in a working environment offering self-responsibility? Are you interested in joining a young, growth-oriented company? Would you like to work in a pleasant and modern atmosphere, playing an active role in shaping our business?

We are looking for you to provide first-level support (help desk):

  • You receive support questions from our customers about our authoring and content management system.
  • You provide user support over the phone and on the live support system.
  • You process the support questions independently for the most part, based on your level of knowledge.
  • You escalate support questions that you cannot resolve yourself to second-level support, from which point you track and document the solution to the problem.
  • You support quality assurance for software development by undertaking systematic tests of new functions.
  • Your pronounced service orientation and structured working method means you make a major contribution to the satisfaction of our customers.

Prerequisites:

  • You are fascinated by modern software technologies
  • You are highly organised, and you work in a reliable and structured manner
  • You are capable of familiarising yourself quickly with new technical topics
  • Independent but team-oriented working method
  • Strong communication skills
  • Experience with editing systems would be helpful, but is not essential.
  • Required languages: English

We also welcome applications for part-time posts (min. 25 h)!

Don't hesitate – apply!

Please send us your documents, stating your preferred starting date:

Expert Communication Systems GmbH
Herrn Claudius Jacoby
Richard-Reitzner-Allee 1
85540 Haar

E-mail is also fully acceptable: jobs@ec-systems.de